Privacy Policy
This Privacy Policy (hereinafter referred to as the "Policy") describes what personal data is collected and how it is managed by "Novo Pharm" when interacting with our website or the Aloe+ application (hereinafter collectively referred to as the "Site"), and also how you can control your information.
In this Policy, we use the term "Personal Information" to refer to any data that can identify an individual. By using Novo Pharm's resources and services, you agree to this Privacy Policy and give your consent to the collection and use of your personal information in accordance with this Policy.
"Novo Pharm" is the data controller of personal data processed in accordance with this Policy.
Collection of Personal Information
To offer you our products, we collect information about you, which may be obtained directly from you or through other channels, such as your device or third parties. When registering on our Sites, you will be asked to consent to the collection and use of your personal data.
Below are details on the collection and use of your personal data by Novo Pharm:
User Information
User information includes personal data you provide to us when registering on our Site. This includes your login and password, name, age, email address, phone number, date of birth, and other details. The purpose of collecting this information is to register or update your account so that you can use our Site and purchase the products you choose.
Usage Information
Through our Site, we collect information about your activity, including products you search for, select, or purchase, information on prescriptions, and other content you view, items you click on, reviews and ratings you leave. This may also include statistical data, such as the number of product interactions or items you add to your cart or wishlist. Usage data is used to optimize our Site and services and provide you with relevant content. We also use your data to improve our services, send you marketing and non-marketing information, conduct promotional campaigns, and support our business operations.
Purchase and Payment Information
When you buy or return products from us, we collect information about purchases and payments. This may include personal information you provide, such as your name, date of birth, email address, phone number, delivery address, payment data (type of payment method, billing address, credit/debit card details, bank account number, payment verification information), details of your purchase, and your purchase and payment history. The purpose of collecting this information is to fulfill our obligations to you by providing the products you ordered. This also helps us efficiently process your payment data, arrange the delivery of your orders, and send you order confirmations or invoices. Additionally, we may use this information to contact you regarding orders and returns, check for risks or fraud, and provide recommendations for your future purchases.
Please note that to process your payments, we use a third party (Pasha Bank). You can find information on how Pasha Bank processes your personal information here.
Device Information
When you browse our Site, we may collect information about your device, such as the version of Aloe+ app installed on your device, location, and other data. These data are mainly used to customize the content and improve the performance of the Site, ensure the correct loading of the Site for you, and analyze the use of the Site for optimization. We may also use this information to detect cases of fraud or misuse of services.
To fully use some of our services, you may need to grant permission to collect location data from your device. You have the right to allow or deny access to your location, but keep in mind that this may affect the execution of your order.
Cookie Data
When you visit our Site or application and give your consent to their use, we place cookies or similar technologies on your device to understand how you use our Site. A cookie is a small file that an HTTP server sends to a user's device browser to enable the website or application to function and can be stored on the user's device. Cookies are used to deliver content and advertising, understand how you interact with online content and advertising, evaluate the effectiveness of our Site, and personalize the displayed content and advertising. You can withdraw or change your consent to our use of cookies at any time. If you no longer wish to receive cookies, you can use your web browser settings to accept, refuse, and delete cookies. Refusing to save cookies may cause difficulties in using personalized services.
Use of Personal Information
We collect your information to provide and improve our services, such as creating an account, providing products for purchase, processing payments, fulfilling your orders, and informing you about products and promotional offers, improving our services for you and other users, as well as detecting and preventing fraud. In some cases, your personal data may be used to fulfill legal obligations and requests from law enforcement agencies, or to establish, exercise, or defend legal claims.
Sharing Personal Information
In some cases, we work with service providers who help us deliver services and meet our obligations to you. For example, we use Pasha Bank to process payments. Information on how Pasha Bank processes your personal information can be found here. For order delivery, we use Wolt, and their privacy policy can be found here.
Data Protection
NovoPharm is committed to protecting the personal information of our users. We have developed appropriate technical solutions to ensure the security of your personal data. We encourage users to exercise caution and protect their accounts, such as using strong passwords and keeping them confidential, controlling access to the devices they use, and logging out of accounts on shared devices after use.
Storage Periods
Your personal data will be stored until your account is closed or the purpose of its collection and use is achieved. However, the storage period also depends on the requirements of the relevant legislation. You have the right to request the deletion of some or all of your personal data. If you close your account or ask us to do so, we will delete or anonymize your data so that it no longer identifies you, except where we are required to keep it or need to use it for legally justified reasons.
Your Rights
We provide you with various ways to control how we use your personal data. In most cases, you can manage your data usage directly on the Site using your device settings. Below is a brief description of your main rights and ways to manage personal data:
- Right to be informed: You have the right to know what personal data we process about you and how exactly we use it. This right is fulfilled through this Policy, by informing you while using our Site, and by responding to your requests when you contact us via hotline *3103 or at info@novopharm.az. Contact form and other information are also available on the website https://novopharm.az/en/contact and directly in the Aloe Aptek application.
- Access: You have the right to request access to your personal data that we process. You can do this by contacting us via hotline *3103 or at info@novopharm.az.
- Correction: You can update most of your personal data directly in your account settings. If you believe that we have inaccurate or incomplete information about you, contact us via hotline *3103 or at info@novopharm.az.
- Deletion: You can delete your account directly or request the deletion of some of your personal data by contacting hotline *3103 or at info@novopharm.az. Note that in some cases, it is impossible to delete your data, for example, if they are still necessary for the purposes for which they were collected, are required to prevent fraud or investigation, we are required to keep these data by law, or they are needed to establish or defend legal claims.
- Restriction: You may request Novo Pharm to stop using all or some of your personal data if you believe the data is inaccurate, the data processing is unlawful, but you do not want it to be deleted, the data is no longer needed for the stated purposes, or you have objected to the use of your data and want to limit its processing until a decision is made on your objection. You can do this by contacting hotline *3103 or at info@novopharm.az.
- Objection: You may object to the use of your personal data by NovoPharm, disable or adjust certain features that process your data. This can be done through your account and device settings or by contacting hotline *3103 or at info@novopharm.az.
- Withdrawal of Consent: If you have given consent for the collection and processing of your data, you can withdraw it at any time. This can be done in your account settings or by contacting hotline *3103 or at info@novopharm.az.
- Lodging a Complaint: You always have the right to contact the local data protection authority with questions or complaints if you believe that we have not properly addressed your request. You can do this by contacting hotline *3103 or at info@novopharm.az.
Behavioral Advertising
We use your personal data to provide targeted advertising or marketing messages that we believe may interest you. This includes using Google Analytics to obtain information about how our customers interact with the site. Information on how Google processes your personal data can be found at the Google Privacy Policy. Additionally, if desired, you can opt out of using Google Analytics by visiting this page.
Minors
Our Site is not intended for individuals under 18 years old. We do not knowingly collect or use children's personal information. If we become aware that we have inadvertently collected personal data from a child below the required age threshold, we will take reasonable measures to delete it. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us via hotline *3103 or at info@novopharm.az.
Changes
We periodically review this Privacy Policy to make changes to our practices or to comply with legal or regulatory requirements. When we make significant changes to this Policy, we will notify you appropriately, such as by posting a notice on the Site or sending you a message via email or to your device.
Contact
For more information about our privacy practices, if you have questions about how we use your personal data, if you wish to exercise any of your data subject rights, or if you want to submit a recommendation or complaint, please contact us via hotline *3103 or at info@novopharm.az. Contact form and other details are also available on the website https://novopharm.az/ru/kontakti and directly in the Aloe+ application.