Privacy Policy
This Privacy Policy (the Policy) describes what kind of personal data is collected and how it is managed at NovoPharm when you interact with our website or Aloe Aptek app (together referred to as “Site”), and how you can control your information.
In this Policy we use the term "Personal Information" to refer to any data that can distinguish an individual. By using the NovoPharm’s resources and services, you agree to this Privacy Policy and provide your consent to the collection and use of your personal information in relation to this Policy.
NovoPharm is the data controller of personal data processed under this Policy.
Collection of Personal Information
To offer you our products, we collect information about you which can be obtained directly from you or through other channels, such as your device or third parties. You will be prompted to provide your consent on collecting and using your personal data when you register at our Sites.
Below we provide details about the collection and use of your personal data by NovoPharm.
- User information
User information includes personal data that you provide to us when you sign up at our Site. This includes your login and password, your name, age, email address, phone number, date of birth, and others. The purpose of collecting this information is to register or update your account so that you can use our Site and purchase the products you select.
- Usage information
Through our Site, we collect information about your activity in our Site including the products you search, select, or purchase, prescription information and other content you search for, items you click on, the reviews and ratings you provide. This might also include statistical data such as the number of interactions with a product or the items you added to the basket or wish list.
Usage data is used to optimize our Site and services and provide you with relevant content. We also use your data to improve our services, send you marketing and non-marketing related information, run advertising campaigns, and to maintain our general business operations.
- Purchase and payment information
When you purchase or return goods from us, we collect your purchase and payment information. This can include the personal information provided by you such as your name, date of birth, email, phone number, delivery address, payment details (payment method type, billing address, credit/debit card details, bank account number, payment verification information), the details of your purchase, as well as the history of your purchases and payments.
The purpose of collecting this information is to fulfill our undertaking with you by providing products you ordered. It also helps us process your payment details efficiently, arrange the delivery of your orders and send you order confirmations or invoices. In addition, we may use this information to communicate with you regarding your orders or refunds, screen them for risks or fraud, or provide recommendations for your future purchases.
Please note that we use a third party (Pasha Bank) to process your payments. You can find information regarding how Pasha Bank handles your Personal Information here.
- Device Information
When you browse Site, we may gather information about your device such as the Aloe Aptek app version installed on your device, location, and etc. This type of data is mainly used to best adjust the content and improve the Site performance, ensure that our Site loads accurately for you and to analyze how our Site is used in order to optimize its performance. We may also use this information to detect fraud or misuse of the service.
To fully utilize some of our services, you might be prompted to provide permission to collect your device’s location. It is your right to allow or deny the access to your location, however you should bear in mind that it might affect the implementation of your order.
Cookie data: When you browse our website or app and you consent to their use, we place cookies or similar technologies on your device to understand your use of our Site. A cookie is a small file which the http server for the operation of a website or application sends to the user's device browser and may be saved to their device. Cookies are used to deliver content and ads to you, to understand how you interact with online content and ads, to assess the performance of our Site and to personalize the content and ads that you see. You can withdraw or modify your consent to our use of cookies at any time. If you no longer wish to receive cookies you can use your web browser settings to accept, refuse and delete cookies. If you refuse to save cookies, you may experience difficulties in using customized services.
Using Personal Information
We collect your information to offer and improve our services such as setting up an account for you, providing products for purchase, handling payments, fulfilling your orders and keeping you informed about products and promotional offers, enhancing our services for your and other users’ experience, or detecting and preventing fraud.
In certain cases, your personal data may be used to comply with legal obligations and law enforcement requests that we are subject to, or to establish, exercise, or defend legal claims.
Your personal information is also used for our general business operations including but not limited to business planning, forecasting, conducting surveys through analyzing purchase and usage data or payment information.
We also use your personal information when you reach out to us to provide you with the customer support you requested, investigate claims and to improve our customer support.
Sharing Personal Information
In some cases, we work with service providers to assist us in delivering our services and fulfilling our obligations to you. For example, to handle payments, we utilize Pasha Bank. You can find information regarding how Pasha Bank handles your Personal Information here. The user's card information is not stored on the site. For delivery of orders, we use Wolt, and their privacy statement can be found here.
We might use other third parties for similar purposes. In addition, we can share your information with “Electronic Prescription” system developed for patients and healthcare providers which is managed by the Ministry of Health of the Republic of Azerbaijan.
We may be required to disclose your personal information in order to comply with laws and regulations, respond to valid legal requests for information (e.g., a subpoena or search warrant), or safeguard our rights.
In addition to the above, when you place a review on our Site about a product or service that you purchased, those reviews and comments are publicly available for everyone to see.
We do not and will never sell your personal information.
Data protection
NovoPharm is committed to ensuring the protection of our users' personal information. We have established appropriate technical solutions to help protect the security of your personal data. We encourage our users to be cautious and protect their personal accounts by, for example, using a strong password and keeping it discreet from others, controlling access to the devices they use, logging out from shared devices when done browsing, and others.
Date retention
Your personal data will be retained until your account is closed or the purpose of collecting and using your personal data is achieved. However, the retention period is also the subject to the relevant laws.
It's your right to request that we delete certain or all of your personal data. If you close or request that we close your account, we'll delete or anonymize your personal data, so that it no longer identifies you, unless we're required to keep something or we still need to use it for a legally justifiable reason.
Your rights
We provide you with different ways to control the way we use your personal data. In most cases, you can control our use of your personal data directly on the Site through your device.
Below we provide the summary of your key personal data rights and controls.
Be informed: It is your right to be aware of the personal information we process about you and how we process it. We let you exercise this right through this Policy, by communicating this information to you during your use of our Site, and by responding to your enquiries when you contact us through *3103 hotline or info@novopharm.az. Contact form and other details are also available athttps://novopharm.az/en/contact and directly in the Aloe Aptek app.
Access: You have the right to request access to your personal data that we process. You can do so by contacting us at *3103 hotline or info@novopharm.az.
Rectification: You can update most of your personal data directly in your account settings. If you believe that we hold other inaccurate or incomplete information about you, you can contact us directly at *3103 hotline or info@novopharm.az.
Deletion: You can delete your account directly or request the deletion of certain of your personal data by contacting *3103 hotline or info@novopharm.az. Please note that in certain cases it might be impossible to delete your personal data, for example when it is still necessary for the purpose we collected it for, or the data is needed for fraud prevention or investigation, or we have a legal obligation to store the data, or if it is needed for us to establish or defend any legal claims.
Restriction: You can request NovoPharm to stop our use of all or some of your personal information if you believe your data is inaccurate, the data processing is unlawful but you don’t want us to delete the data, the data is no longer needed by us for its intended purpose, or you have objected to our use of your personal data and want us to restrict its use until we have made a decision regarding your objection. You can restrict your data by contacting *3103 hotline or info@novopharm.az.
Object: You can object to NovoPharm using your personal data, switch off or adjust some features which process your personal data. You can do so through your account and device settings or by contacting *3103 hotline or info@novopharm.az.
Withdrawal of consent: Whenever you have given your consent to the collection or processing of your personal data, you can withdraw that consent at any time. You can withdraw your consent directly in your account settings or by contacting *3103 hotline or info@novopharm.az.
Lodging a complaint: You always have the right to contact your local data protection authority about any questions or concerns or to lodge a complaint if you believe that we have not adequately answered your query or question. You can do so through *3103 hotline or info@novopharm.az.
Behavioral Advertising
We utilize your Personal Information to present you with targeted advertisements or marketing communications that we believe may be of interest to you. This includes the usage of Google Analytics to gain insights into how our customers engage with the Site. You can find information about how Google handles your Personal Information by visiting this link Google Privacy Policy. Additionally, if you wish you can opt out of Google Analytics by visiting this page Google Analytics Opt out.
Minors
Our Site is not intended for individuals under the age of 18. We do not intentionally collect or use personal information from children. If we learn that we've collected the personal data of a child under the applicable age limit, we'll take reasonable steps to delete the personal data.
If you are the parent or guardian and believe your child has provided us with personal information, please contact us at *3103 hotline or info@novopharm.az.
Changes
We occasionally revise this Privacy Policy to incorporate adjustments, in our procedures or to comply with legal or regulatory requirements. When we make material changes to this Policy, we'll provide you with a notice as appropriate, e.g., we may display a notice within the Site or send you an email or device notification.
Contact
For more information about our privacy practices, if you have questions about how we use your personal information, if you are willing to exercise any of your data subject rights or if you would like to submit a recommendation or a complaint, please contact us by *3103 hotline or info@novopharm.az.
Contact form and other details are also available at https://novopharm.az/en/contact and directly in the Aloe Aptek app.