Terms and Conditions
Last Updated: October 17, 2024
General Information
The Aloe+ mobile application (hereinafter referred to as the "Application") is managed and provided by LLC "Novo Pharm". The legal address of LLC "Novo Pharm": Azerbaijan, AZ 1010, Baku, Neftchilar Avenue, 153.
Aloe+ allows users to order products via the mobile application and receive their order within 48 hours during working hours at the pharmacy chosen by the user. Customers can pay for the ordered products only at the time of delivery.
Registration and Accounts
2.1. Registration is required to use the application. Providing a mobile phone number during registration is mandatory, and the registration process is completed by entering an OTP (one-time password) code.
2.2. Use of the application is allowed only for persons aged 18 and older.
Collection and Use of Information
3.1. The application collects the following information from users: first name, last name, mobile phone number, email address, date of birth, and gender. These data are used to provide users with application features, ensure customer support, and improve user experience.
3.2. The Aloe+ application collects user data through Google Analytics. These data are used solely to improve the functionality of the application and for marketing purposes. You can familiarize yourself with Google Analytics' data processing policy by following this link.
Payments and Subscriptions
4.1. Direct payments through the Aloe+ application are not available. Users make payments when receiving ordered products at the selected pharmacy.
4.2. If you have any questions regarding refunds, you can refer to the "Return Policy" section located in the application or contact us by following this link.
User Responsibility
5.1. Users must use the application only in accordance with the law, to meet their needs, and in a proper manner.
5.2. The use of the Application for illegal or unethical purposes is strictly prohibited. LLC "Novo Pharm" reserves the right to unilaterally restrict or cancel the use of the application in case of a violation of the user terms.
Intellectual Property
6.1. All content, design, and logos of the application belong to LLC "Novo Pharm" and are protected by intellectual property rights.
6.2. Users may use Aloe+ only for personal and non-commercial purposes.
Limitation of Liability
7.1. If you encounter issues while using the services provided through the Aloe+ application, please contact us by following this link.
Changes and Notifications
8.1. In case of changes to the terms of use, users will be notified in advance.
8.2. The user must confirm that they have read and accepted the terms upon first use of the application.
8.3. When changing personal data, the user is responsible for the accuracy of the entered information.